Certificate in Principles of Customer Service (VRQ)
Think Employment
Think Employment Grimsby, 140 Victoria Street South, Grimsby, DN31 1NX
Available start dates
Available start dates
Course Summary
This online, Level 2 Customer Service course will increase your overall employability within the customer service sector, by providing you with vital skills applicable to all customer-facing roles.
Course Details
You'll learn the principles of customer service and delivery within a customer-facing environment. You will understand customers and employer organisations and how to develop working relationships with colleagues. The course also covers how to communicate with customers, develop customer relationships, resolve problems and deliver customer service to challenging customers.
How will it be delivered and assessed?
Through online assignments and a portfolio of evidence.
Entry requirements
Our courses are government funded and are free if you meet the eligibility criteria. Please visit www.thinkemployment.com/eligibility-checker for more information and to see if you're eligible. You will have an initial assessment to make sure that this level is right for you.
Equipment required
Additional information
For more courses like this, check our courses page.
