Level 2 Customer Service - Distance Learning
Distance Learning at Grimsby Institute
Nuns Corner, Grimsby, North East Lincolnshire, DN34 5BQ
Available start dates
Available start dates
Course Summary
The principles of Customer Service course covers a range of units aimed at developing the learners understanding of the principles of excellence in customer service and knowledge to support the skills of communication with customers and managing customer relations.
Apply here: https://distance-learning-courses.co.uk/courses/level-2-principles-of-customer-service/
Course Details
The free distance learning Level 2 Principles of Customer Service course covers a range of units aimed at developing the learners understanding of the principles of excellence in customer service and knowledge to support the skills of communication with customers and managing customer relations.
Unit 1: Principles of customer service
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers – verbally and in writing
Unit 5: Know how to process information about customers
Unit 6: Understand how to resolve customer service problems and challenges
Unit 7: Understand how to develop customer relationships.
How will it be delivered and assessed?
Each candidate is required to give written responses to questions, which will be submitted to a qualified script marker to assess. These responses can either be handwritten in the assessment booklets, typed using electronic templates, which are provided at induction, or typed using our fully online EQUAL platform. Candidates are issued with workbooks or online materials to assist with assessments.
You will be required to submit 3 assessments each taking 4 weeks to complete.
Entry requirements
Due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent.
If you are between 19-23 years of age you must also have already achieved a full level 2 qualification (or higher) or 5 GCSE Grades A*-C/Grade 9-4.
We will require evidence of this in order to receive funding for you.
It may also be helpful for learners to have experience of working in a customer facing role.
If you are unsure of your level of literacy, please let us know.
Equipment required
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