Level 2 Excellence in Customer Service for Hospitality - Distance Learning
Distance Learning at Grimsby Institute
Nuns Corner, Grimsby, North East Lincolnshire, DN34 5BQ
Available start dates
Available start dates
Course Summary
This free distance learning Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is great for learners who are looking to progress or get into the hospitality sector.
This distance learning course will give you the knowledge to understand how to be excellent in customer service and how this applies to hospitality roles, including the legislation, professional personal standards and effectiveness of working in teams.
Course Details
On the free distance learning Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, learners will understand how the hospitality industry operates effectively, and how important customer service is to the industry. Legislation and what is expected of employees in this industry is also discussed in this course.
The following units are covered in this course:
Unit 1 – Principles of customer service in the hospitality sector
Unit 2 – Understand effective teamwork in the hospitality sector
Unit 3 – Understand legislation and guidance relevant to the hospitality sector
Unit 4 – Understand professional personal standards in the hospitality sector
How will it be delivered and assessed?
Each candidate is required to give written responses to questions, which will be submitted to a qualified script marker to assess. These responses can either be handwritten in the assessment booklets or typed using electronic templates which are provided at induction. Candidates are issued with workbooks to assist with assessments.
You will be required to submit 2 assessments each taking 4 weeks to complete.
Entry requirements
Due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent.
If you are between 19-23 years of age you must also have already achieved a full level 2 qualification (or higher) or 5 GCSE Grades A*-C/Grade 9-4.
We will require evidence of this in order to receive funding for you.
If you are unsure of your level of literacy, please let us know.
Additional information
For more courses like this, check our courses page.
